Shipping Policy

Shipping Method

The shipping methods those tshobbyshop offers to you are:

a. International shipment: EMS Pos Indonesia (available shipment to certain countries depending EMS Pos Indonesia services).

b. Domestic shipment: SiCepat, JNE, and J&T.

The Package for Model Kits, and Accessories

To minimize shipping fees and add extra package protection, we use special packing to minimize volume metric weight without damaging package contents. The package is always packed under international regulation “Universal Postal Union – Convention Manual, Berne 2019”.

The Package for Liquid Materials

For the convenience of both our customers and shipping service, our liquid material’s package is also always packed with MSDS (Material Safety Data Sheet) and box extra safety package protection under international regulation “Universal Postal Union – Convention Manual, Berne 2019”.

Shipping Charge

The shipping charge was calculated based on the gross weight and the destination of your order, including the package box and the packaging materials.

Package Delivery

In case your requested shipping address is doubted, we will email you to reconfirm the address. There might be an additional fee to the buyer for incorrect or mistyped shipping addresses, which the courier charges. So please write your address clearly. The shipping address might be your home,  workplace, family relative address, etc so you can receive the package easily. Please be noticed that cross-country border shipments are maybe opened and inspected by customs authorities. 

All returned or refused shipments due to refusing to pay customs import tax, you will be responsible for return shipping charges and a re-stocking fee of 30% of your order price item amount.

tshobbyshop will not hold any responsibility after the package leaves the shop. However, we will try our effort to trace and retrieve any potentially lost parcel. During the COVID-19 pandemic, the package content we are making disinfectant for preventing virus spreads.

Unable to sending the package

tshobbyshop will refund 100% your payment if unable to ship your order.

Package damage or lost

If receive the package damaged, you should inquire local post office or delivery service office, show them the damage (Better if they witness it when the customer opens the box), and filling a damage claim. tshobbyshop assumes no replacing obligation for items received damaged or lost due to force majeure or delivery service fault.

(updated April 13th, 2024)